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Customer Service

1、Shipping & Delivery
Packages will be shipped to most places in the world.Estimated Delivery Time depends on your choice ,If you are urgent, please choose Standard Shipping (Express Mail International®) that we recommend, it is 5 - 8 business days, otherwise please choose free shipping (Registered Airmail), It can save $14.8 at least for you , but you need to wait 10 - 20 business days Patiently .

The time depends on business days specified for each service in local and destination. Orders are processed and delivered from Monday to Friday, excluding holidays. Before shipping,we check your items through its strict quality tests.Therefore,you don't worry about quality,as long as you like,as much as possible feel comfortable buying.
Shipping MethodsShipping NameDestination CountriesFeeDelivery Time
(Exclude The Time Of
Order Processing
For About 2 Days)

Super Saver
Free Shipping

Registered Airmail
(Post Office)

All Countries In The World Free Shipping

10-20 Business Days
(Normal)

Standard Shipping
(Only $14.8,
30% Off For Valentine's Day)

 

FEDEX

Except Europe Countries,
EMS For All Of Other Countries

(USA Included)
$19.8 or Above
(By Weight)

4-6 Business Days
(Normal)

DHL

DHL For Europe Countries $17.8 or Above
(By Weight)

3-5 Business Days
(Normal)

Expedited Shipping
(Please contact us
at service@market86.com)

DHL

Europe Countries
(Exclude Remote Areas)

$17.8 or Above
(By Weight)
3-5 Business Days
(Normal)
DHL USA or Other countries
Except Europe
(Exclude Remote Areas) 
$24.6 or Above
(By Weight)
 
3-5 Business Days
(Normal)

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

2、Ordering
At first,please register(To do so,you can track the order status when you sign in our website at any time,otherwise you can't.);And then, you can directly order in our website.After placing an order,the system immediately tell us what you ordered and give a message to you.We will process your order within 48 hours.
All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance with the shipping country's standard.



3、Payment Methods

a. PayPal
We use PayPal for the payment.PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.If you have a PayPal account, you can pay for your order in our site conveniently.Otherwise you need register a PayPal account.It's Official site is www.paypal.com.

b.Credit Card
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

PayPal Alert : Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

Such error message appears on the PayPal checkout page when customer's address does not pass PayPal's validation.

If the customer's address submitted to the server does not pass PayPal's validation, the server returns the error specified in the question title. To fix it and continue with the payment, the customer should go back to the store, correct the address and submit the order again.

Please don't use shortening ,For example : Los Angeles(Correct) ≠ LA (Error).

If you have any question about any matter, Please feel free to contact us at service@market86.com!

4、Privacy Policy
Market86 recognizes the importance of protecting the privacy of personal and financial information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register online with Market86 or use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy.
This privacy policy applies to all protected personal information collected, maintained or used by Market86.



5、Viewing Orders & Order Tracking
We will process your order within 48 hours,once your package ships we will send an email with a link to track your order,Sometimes it is in your trash mail box .
 
If you are anonymous to place your order,you can't conveniently track your order's status .We recommend you register an account.To do so,you can track the order status after you sign in our website the next time.

6、Updating Account Information
If you are our regular customer and you have moved your house, please remember updating your shipping address and billing address.
7、Returns & Replacements
Online purchases require flexibility and support. Market86.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Return Policy
Time limitReasonHow we handle the caseRemarks
Within 7 days upon signing and confirmation of the delivery (subject to the date of arrival) 1、A malfunction as specified in law or industry quality standards enforced by China. In any of the above cases, please send, within 7 days upon your signing and confirmation of the delivery, digital photo of the products, order number, item barcode, date of receipt, and reasons to return, to the market86.com customer service mailbox:service@market86.com. Your request for returning the products will be handled after the customer service team receives your request. Any case other than the above mentioned reasons, return request will not be accepted. Shipping and collecting fees will be deducted from your refund if the returning item(s) do not match your description. As we confirm your returning request, we will refund you product payment and collecting charge, and we will NOT refund shipping fee from our fulfillment center to your place.
2、Damages caused by delivery
3、Missing item(s)
4、Wrong item(s) in the shipment


Cancellation Policy
Reasons for cancellationRefundHow we handle the case
Canceled by customer A cancellation occurred due to customer reason. 1)Will refund total payment if your parcel has not collected by shipper;
2) Will only refund product amount if your parcel is out of our fulfillment center. If the product is free shipping,refund amount = product amount - $15, or refund amount = product amount - shipping fee - $15
Please send your request for order cancellation to our customer service mailbox service@market86.com. Your request will be handled after the customer service team confirms your request.
After two failed deliveries to the address provided by the customer.
Canceled by market86.com The shipment has been lost or damaged during the delivery. Will refund total payment.


If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to Contact Us.
8、Customer support
Satisfaction of Customers is our eternal pursuit. Feel free to contact us,we will get back to you within 24 hours.Our customer service mail box is service@market86.com. Click here to view our more contacts.